Returns
You may return an item within 30 days of purchase. If more than 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it, within its original packaging and with a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, and is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email confirmation. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received your refund, we recommend checking your bank and then
contacting your credit card company, as it may take several days before your refund is officially posted. If you still have not received your refund, please contact us at info@earthwisebags.com.

Sale items (if applicable)
Only full priced items are eligible for refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@earthwisebags.com and mail your item to: 2819 Burton Ave., Burbank CA 91504, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the purchaser of the gift had the order shipped to themselves to give to the recipient at a later date, we will send a refund to the purchaser of the gift.

Shipping
To return your items, you should mail them to: 2819 Burton Ave., Burbank CA 91504, United States

You will be responsible for paying the shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.